Frequently Asked Questions

Yes! for a limited time every portrait comes with a digital proof delivered within 24 hours of your order. You review it, request any changes you want, and approve it before we print a single thing.

Unlimited at no extra charge. If you don’t love the proof, tell us what to change. We’ll revise it. If you still want adjustments, we revise again. We keep going until you’re completely happy. There is no revision limit and no extra fee. We want you to love your portrait

You receive your proof within 24 hours of placing your order. Once you approve it, production and shipping takes approximately 5–10 business days depending on your location. For gifts with a specific deadline, order at least 2 weeks in advance — or choose our digital download for same-day delivery after proof approval with no shipping wait at all.

Absolutely! A couple with their dog. A family with their cat. Three generations together. A person and their late pet together in one painting. We can paint any combination of subjects. Just let us know in your order notes who you’d like included and share photos of each subject.

Because Every portrait is custom made from your photo, we are not able to accept returns or exchanges. you approve the proof before we print, quality issues after delivery are rare. But if your order arrives damaged, looks different than your approved proof, or something went wrong on our end contact us and we will make it right.

Each portrait is digitally illustrated by a professional digital artist using advanced AI image technology as our creative tool. Every portrait is reviewed, refined and approved by you before it’s printed on premium materials and shipped. Every order then goes through a detailed review process to ensure color accuracy and consistency before shipping.

Yes! Every order ships with tracking included. You’ll get your tracking number and delivery updates sent right to your email once your order is on its way.

Unfortunately, we don’t offer gift wrapping for our portraits to avoid damage in shipment. However, you can add a gift note with your order.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

Please note: We can only send your order to the address you have provided. If you have given us an incorrect address, and the package is delivered there, we are unable to retrieve it. Please check your address carefully on the order status page and order confirmation email before your artwork is sent for printing and shipping. Please notify us immediately if there is something wrong with the shipping address you’ve entered.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.

Changed your mind about a frame size or color? Not to worry! You can change your order before you approve the artwork proof.

After you approve the proof, changes might not be possible as we typically start production right away.

Please contact our customer support team as soon as possible to request any changes. The sooner you reach out, the better chances we can help.

Note: In some cases, changes to orders may result in shipping delays.

Yes! We appreciate modern and simple art just as much as you do. If you prefer to have the artwork designed without a message, you can place your order without any text.

We’re really sorry to hear that your order arrived damaged. While it’s rare, sometimes your custom portrait may get damaged in transit.

We want to make things right for you as quickly as possible! Please contact us within 48 hours of receiving your order so we can organize a replacement:

  1. Take Photos: Take clear photos of the entire damaged portrait. This helps us understand what went wrong and speed up the process.
  2. Contact Us: Email our customer support team with your order number, a description of the damage, and attach the photos you took.

Once we receive your email with photos, we will work quickly to organize a replacement so you can receive your perfect print.

Question not answered?
Email our customer service team at support@everlastingexperiencesco.com.